Does SHOPbySYSTEM.com pay the return shipping cost for defective merchandise?

No, SHOPbySYSTEM.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects because we do not manufacture the products we carry. However, if you pay to send the item back to SHOPbySYSTEM.com, we will replace the item and ship the replacement to you at no charge. SHOPbySYSTEM.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact SHOPbySYSTEM.com Customer Service at customerservice@shopbysystem.com if you're unable to locate an item.

Does SHOPbySYSTEM.com deliver to P.O. Boxes?

SHOPbySYSTEM.com does not currently ship to standard P.O. Boxes. However, SHOPbySYSTEM.com can ship to residential P.O. Boxes in rural areas.

Why was my order sent in multiple packages when it all could have fit in one box?

SHOPbySYSTEM.com may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used for a single order is that SHOPbySYSTEM.com uses multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together.

Are shipping costs added cumulatively for each item I order, or do they decrease when multiple items are purchased together?

When you order multiple items together, your shipping cost is usually reduced, according to weight and size, safety and insurance required. Simply place all items you wish to purchase in the shopping cart, pick your state and method of shipping and apply the shipping calculator. You will be shown a total shipping cost that includes any applicable reductions. For certain items, due to significant shipping discounts already offered by SHOPbySYSTEM.com, the shipping will be added cumulatively, unless multiple items are purchased. Your shipping charge is always as per the website.

Does SHOPbySYSTEM.com ship internationally?

SHOPbySYSTEM.com currently ships to locations within the United States (including Hawaii & Alaska) and Canada.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?

If your order was damaged, misdelivered or tampered with while in transit, please contact SHOPbySYSTEM.com Customer Service at customerservice@shopbysystem.com within 3 business days of delivery. If your order was lost while in transit, please contact SHOPbySYSTEM.com Customer Service at customerservice@shopbysystem.com within 7 business days of not receiving your order.

Does my expedited shipping option (Standard Overnight, etc.) ensure my order will be shipped out the same day it is placed?

Unfortunately it does not. All orders are usually processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using next day air will arrive in one business day from the day it is shipped.

How do I get my FedEx tracking number?

The tracking numbers for each day's shipped orders are automatically emailed to you. Alternatively, you can check your order status online to find out your tracking number.

My FedEx tracking number is not working. What should I do?

FedEx numbers may go unused if we discover that several items can be packaged together safely. Also, packages are sometimes separated from the rest of their orders and are not scanned by FedEx right away. In either case, please wait a day or two for all items in your order arrive. If they don't arrive, please contact SHOPbySYSTEM.com Customer Service at customerservice@shopbysystem.com or give us a call and we'll be happy to help you initiate the lost package process with FedEx.

How do I contact FedEx?

Phone: 1-800-GO-FEDEX (1-800-463-3339). Website: www.fedex.com.

FedEx has my package but they have not delivered it yet. Why?

Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local FedEx hub. SHOPbySYSTEM.com would always like for your packages to be delivered ASAP. If FedEx is holding them, please contact FedEx.

Why did FedEx separate my packages?

Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your packages.

FedEx has returned my order/package to SHOPbySYSTEM.com. What happens now?

Once we receive the package, we'll credit your credit card back in full, which may include any shipping costs you have paid. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.

Is it possible to request that FedEx hold my package(s)? Can I have a package re-routed to a different address?

Due to fraud concerns, SHOPbySYSTEM.com does not give FedEx consent to hold packages for customers to pick up at their local FedEx facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, SHOPbySYSTEM.com will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order.

Our current Statement was last updated August 17th, 2008.